Refund policy

Returns & Refunds

At Norvique, customer satisfaction is important to us.

We accept returns within 14 days of delivery for eligible items that are unused, in their original condition, and in their original packaging.

Due to hygiene and safety reasons, used beauty and personal care products cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include your order number along with clear photos of the issue.

Refunds

Once your return has been reviewed and approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.